Accessibility Info

 

If you would like any of this information in a more accessible format or would like more information on how Greenfield Specialty Alcohols Inc. (“GFSA”) is adhering to the Accessibility for Ontarians with Disabilities Act, 2005, please contact us in any of the following ways:

Telephone: 905-790-4575 x8388

Address: 98 Walker Drive, Brampton ON L6T 4H6

For the purpose of the accessibility notice, GreenField Specialty Alcohols Inc. (“GFSA”) includes its Commercial Alcohols, GreenField Energy Solutions, and GreenField Naturals divisions.

GreenField Specialty Alcohols is committed to excellence in serving all customers including people with disabilities. We are committed to providing our services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.

Communication
We will communicate with people with disabilities in ways that take into account their disability. We will provide training to staff that communicate with customers on how to interact and communicate with people with various types of disabilities.

Telephone Services
We are committed to providing fully accessible telephone service to our customers. We will train staff to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly. GreenField Specialty Alcohols currently uses a free TTY and Voice carry over service powered by Bell Canada Relay Service is also available at no charge for local calls – at 1-800-855-0511 and 711 respectively. This service works with TTY phone and some cell service providers.
We will offer to communicate with customers by e-mail, Go To Meeting, SMS or MMS (Text Messaging) or any other tool as reasonably suggested by the customers if telephone communication is not suitable to their communication needs or is not available. Please contact us if you require a different means of communication other than those listed above.

Feedback Process
The ultimate goal of GreenField Specialty Alcohols is to surpass customer expectations while serving all customers including those with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.
Feedback regarding the way GreenField Specialty Alcohols provides goods and services to people with disabilities can be made by contacting us using one of the methods described at the top of this page.

Assistive Devices
We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

Service Animals
We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties. We will also ensure that all staff, volunteers and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.

Support Persons
We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter GreenField Specialty Alcohols premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.

Notice of Temporary Disruption
GreenField Specialty Alcohols will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, the anticipated duration, and a description of alternative facilities or services, if available.

Training for Staff
GreenField Specialty Alcohols will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf and all those who are involved in the development and approvals of customer service policies, practices and procedures. this training will be provided to staff during the on-boarding/training process, within the first 3 months of hire, this includes:

  • All Management and Employees of the Company
  • Summer and Coop Students
  • Truck Drivers
  • Sales Representatives
  • Security Officers

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • How to use the Bell Canada Web Based Relay Services: 1-888 RELAY-21 (735-2921)

Modifications to this or Other Policies
We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities. Any policy that does not respect and promote the dignity and independence of people with disabilities will be modified or removed. This policy will be made available in an alternate format upon request and will be provided within a reasonable timeframe once requested.

Questions about this Policy
This policy exists to achieve service excellence to customers with disabilities. Any questions about the policy, or the purpose of a policy can be directed to the Human Resources Manager in any of the formats listed at the top of this page.